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White Runtz | Pink Runtz Official Website

Customer Help

Our happiness team is always here to assist.


Common purchase queries answered

Orders and Shipping

When placing your order, you can chose between an overnight shipping and 3 days shipping. However, it will take a maximum of 3 business days for you to receive your order.

You need to request for an account creation and have us verify all your personal information. Leave us a request by filling the contact us form in the contact page.

After receiving your order invoice. You can mail or call us and we will reply within 2 hours maximum. Once that is done, if you have any queries, lay them to us.

A tracking number may be issued as per the state of your order. That usually occurs when requested or when complications come in, thereby requiring a better follow up.

No we don not keep your payment information After purchase. However, unless you request for us to keep and create an account with us for regular purchase.

We ship world wide, with partners distributed all over the world and a reliable shipping agency, we are sure to reach out to every customer.

Depending on you, however, generally they come in one package. But you could request otherwise.

If you need to swap an item

Returns and Exchanges

We offer a 100% money back guarantee upon failure of any kind on our part. However, in some cases, the shipping fee may be retained for justified reasons.

Please do well to fill a wrong Item subject form in our contact us page.

Please fill our contact form with the subject Damaged package and stating what states it is in. We will get in contact with you for clarification. From there we will either refund or replace with a new package.

An address will be given to you once the status check is done by our customer support.

Either through our live chat button or send us a mail by filling the form in our contact page. Alternatively, you have our phone number at the top bar and menu.

You could also mail us at :

Immediately write us to correct the address before completing your order payment requirements

Free Worldwide shipping

On all orders above $500

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

Secure payment methods

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